Privacy Policy

Privacy Policy The Heigraaf

In order to make our services available to our clients and their visitors, it is necessary for The Heigraaf ("we") to process your personal data in a number of cases. We respect the privacy of our clients and their visitors and ensure that personal data is handled in a secure and responsible manner. This privacy statement explains which data is processed, what is done with your data and what rights you can invoke.

Personal data we process

We process your personal data:

• Because you use 1 of our services. This includes the following data: name (first and last name), address, phone number(s), e-mail address(es) and organization name.
• when you visit our website. These are on the one hand generic visit data not being personal data and your surfing behavior on our website and on the other hand personal data namely the anonymized IP address.
• When you actively contact us (for example, via e-mail, telephone or a contact form). This is the data you have provided yourself when making contact. This may include your e-mail address and/or telephone number in combination with your first name, last name and company name.
• Other personal data you actively provide in correspondence, telephone and/or physical contact.

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect information about website visitors who are under the age of 16, with the exception of visitors who have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We encourage parents to be involved in the online activities of their children in order to avoid collecting information about children without parental permission. If you are convinced that we have collected personal information about a minor without such consent, please contact us at info@heigraaf.nl, and we will delete this information.

For what purpose and on what basis we process personal data

Processing personal data always requires a basis. The six legal bases are:

Consent: The data subject has given consents to the processing of their personal data for one or more specific purposes.

Contract: The processing is necessary for the performance of a contract to which the data subject is a party, or in order to take measures at the request of the data subject prior to the conclusion of a contract.

Legal obligation: Processing is necessary to comply with a legal obligation incumbent on the controller.

Vital interest: The processing is necessary to protect the vital interests of the data subject or another natural person.

Public Law Task: Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Legitimate interest: The processing is necessary to satisfy the legitimate interests of the controller or of a third party, except where the interests or fundamental rights and freedoms of data subjects requiring protection of personal data outweigh those interests, in particular where the data subject is a child.

The Heigraaf processes your personal data for several purposes, namely for:

• being able to best serve our (potential) clients and improve services;
• Establish and maintain a relationship with all of our clients;
• organizing meetings;
• The offering of products, services by us or parties with whom we partner;
• Providing information requested by you;
• archiving information;
• billing for our services and handling subsequent payment;
• Sending our newsletter via MailChimp;
• communicative purposes to call or email you as needed to perform our services;
• Informing our (potential) clients of changes to our services and products;
• delivery of goods and services;
• analyzing your behavior on the website in order to improve our websites and tailor the offer of products and services to the most common preferences;
• fulfilling legal obligations.

How long we keep personal data

Your personal data will be processed only for the purposes stated above. We will not keep your personal data longer than strictly necessary to realize the purposes for which your data are collected, unless such data are necessary to fulfill a legal obligation.

Sharing personal data with third parties

The data collected by us are necessary for the purposes described above. If provision of the data to third parties is necessary for the execution of our agreement with you or to comply with a legal obligation, we will make your data available to these third parties. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. The Heigraaf remains responsible for this processing. The Heigraaf never sells your data to third parties for marketing or other purposes.

How we secure personal data

We take the protection of your data seriously and take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact info@heigraaf.nl.

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by The Heigraaf and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organization named by you. You can send a request to inspect, correct, delete or transfer your personal data or a request to withdraw your permission or objection to the processing of your personal data to info@heigraaf.nl. To make sure that the request for inspection is made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Cookies, or similar techniques, that we use

The Heigraaf uses functional and analytical cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. The Heigraaf uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer tailored content and advertisements. During your first visit to our website, we informed you about these cookies and asked your permission to place them. You can opt out of cookies by configuring your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored through your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Cookies are also set on this website by third parties. These include advertisers and/or the social media companies.

Google Analytics

The Heigraaf uses Google Analytics to track how users use the website and how effective The Heigraaf 's advertisements are in Google search result pages. The information thus obtained, including the anonymized address of your computer (IP address), is transmitted to and stored by Google on servers in the United States. Please read Google's privacy policy for more information. You can also find Google Analytics' privacy policy here.

Google uses this information to track how our website is used, to provide reports on the website and to offer its advertisers information on the effectiveness of their campaigns. Google may provide this information to third parties if Google is legally required to do so, or insofar as these third parties process the information on Google's behalf. We have no influence on this. We have not given Google permission to use Analytics information obtained through us for other Google services.

Links

The websites of The Heigraaf contain a number of links to other organizations' websites. The Heigraaf is not the owner of these websites and cannot be held responsible for the use of your data by these organizations. You are advised to read the Privacy Statement of the website in question.

Questions and/or comments

If you have any questions and/or comments regarding the processing of your personal data, please contact us by sending an e-mail to info@heigraaf.nl. For all other questions you might have about the privacy statement of The Heigraaf, please contact us by sending an e-mail to info@heigraaf.nl.