How can we help?
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Camping
- What time may I arrive & until when may I stay (pitch)?
- Do I need coins for the shower?
- How big is my pitch?
- I am coming to camp and have booked a deluxe pitch, what does that mean?
- Is it possible to arrive on Sunday?
- Is youth camping/group camping possible?
- Can I place an additional tent near my pitch?
- Can I bring my dog(s)?
- Why is there deposit modem on my reservation?
- What can I connect devices with the number of amps?
- What kind of material may I put under my awning?
- I have booked a pitch at the vacation park, but I would like to cancel. Is that possible?
- Are fire pits allowed at the resort?
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Seasonal sites
- Seasonal pitch requests
- How are electricity costs calculated?
- Can I place an additional tent near my pitch?
- How big is my pitch?
- May I sow grass seed on my seasonal plot?
- What kind of material may I put under my awning?
- Are fire pits allowed at the resort?
- What are the rates for gas, water and electricity?
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Accommodations
- From what time is the accommodation available?
- From what age may you rent accommodation?
- Can I bring my dog(s)?
- Where can I find the inventory list?
- What should I do before leaving my residence?
- What kind of coffee maker is in my accommodation?
- Are blankets and/or linens provided in the accommodation?
- What are the rates for gas, water and electricity?
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Practical information
- How do I register a lodger?
- How do I register a visitor?
- Does the vacation park have facilities for disabled people?
- How do I set up my TV?
- I would like to receive or send mail, is this possible?
- Is there a laundry facility available?
- Is there wifi at the resort?
- Is it possible to rent bikes at the vacation park?
- Is the vacation park also accessible by public transportation?
- Can I enter and exit the park by car whenever I want?
- Can I park my car near my pitch or accommodation?
- Can I charge my electric car at the park?
- Can I have my packages delivered to the park/reception?
- In addition to my motorhome, can I enter the grounds with my car?
- Will my stay include access to Lake Henschoter Lake?
- Will visitors also get a pass for Lake Henschoter Lake?
- Where can I take my waste?
- Where can I find the floor plan?
- Where can I find the price list?
- Are barbecues allowed?
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Entertainment
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Service
All questions
I have booked a pitch at the vacation park, but I would like to cancel. Is that possible?
Updated
Regarding the costs resulting from a cancellation of a reservation, we apply the Recron conditions:
- For cancellation up to three months before the effective date 15% of the agreed price.
- If canceled up to two months before the effective date 50% of the agreed price.
- If canceled up to one month before the effective date, 75% of the agreed price.
- If cancelled within one month before the commencement date, 90% of the agreed price.
- For cancellation on the day, or after the day of the effective date 100% of the agreed price.
We advise you to take out cancellation insurance with us. If you have your own cancellation insurance, you can inquire with the respective insurance company to claim the above costs.