How can we help?
-
Camping
- What time may I arrive & until when may I stay (pitch)?
- Do I need coins for the shower?
- How big is my pitch?
- I am coming to camp and have booked a deluxe pitch, what does that mean?
- Is it possible to arrive on Sunday?
- Is youth camping/group camping possible?
- Can I place an additional tent near my pitch?
- Can I bring my dog(s)?
- Why is there deposit modem on my reservation?
- What can I connect devices with the number of amps?
- What kind of material may I put under my awning?
- I have booked a pitch at the vacation park, but I would like to cancel. Is that possible?
- Are fire pits allowed at the resort?
- Show more questions (5) Show fewer questions
-
Seasonal sites
- Seasonal pitch requests
- How are electricity costs calculated?
- Can I place an additional tent near my pitch?
- How big is my pitch?
- May I sow grass seed on my seasonal plot?
- What kind of material may I put under my awning?
- Are fire pits allowed at the resort?
- What are the rates for gas, water and electricity?
-
Accommodations
- From what time is the accommodation available?
- From what age may you rent accommodation?
- Can I bring my dog(s)?
- Where can I find the inventory list?
- What should I do before leaving my residence?
- What kind of coffee maker is in my accommodation?
- Are blankets and/or linens provided in the accommodation?
- What are the rates for gas, water and electricity?
-
Practical information
- How do I register a lodger?
- How do I register a visitor?
- Does the vacation park have facilities for disabled people?
- How do I set up my TV?
- I would like to receive or send mail, is this possible?
- Is there a laundry facility available?
- Is there wifi at the resort?
- Is it possible to rent bikes at the vacation park?
- Is the vacation park also accessible by public transportation?
- Can I enter and exit the park by car whenever I want?
- Can I park my car near my pitch or accommodation?
- Can I charge my electric car at the park?
- Can I have my packages delivered to the park/reception?
- In addition to my motorhome, can I enter the grounds with my car?
- Will my stay include access to Lake Henschoter Lake?
- Will visitors also get a pass for Lake Henschoter Lake?
- Where can I take my waste?
- Where can I find the floor plan?
- Where can I find the price list?
- Are barbecues allowed?
- Show more questions (12) Show fewer questions
-
Entertainment
-
Service
All questions
What are the opening hours of the reception desk?
Updated
You can find our reception opening hours via the Heigraaf-App or click here.